USER AGREEMENT

Please read the Terms and conditions carefully before using the ​http://e2efunctions.com (EFDC) website or e2efunctions.com ​mobile application operated by ​Trayii technologies a company incorporated under the companies act 1956 with its registered address at 14-37-24/18,14-33-46 to 14-37-44, Near American Hospital, Visakhapatnam ,A.P ,your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service. 

This Customer Agreement sets out the terms and conditions on which this shall provide the Services to theCustomer through the Website. By using and accepting these terms and conditions by virtue of checking the acceptance box on the website while using this service; Customer agrees to the terms set forth hereunder Customer and Service Provider shall hereinafter be individually referred to as “Party” and collectively as “Parties”.

Whereas, 

1. Merchant is inter alia engaged in the business of developing and/or manufacturing and/or selling various goods and/or Leasing rental spaces and related services in the Territory (“Business”).

 Any Legal entity whether it is a society/partnership/trust/ HUF/organization/limited organization etc which runs the business of developing and/or manufacturing and/or selling various goods and/or Leasing rental spaces and related services are also termed as “Merchant / Merchants” hereunder

 2. Service Provider is inter alia in the business of developing and operating e-commerce businesses for independent and providing for those entities / persons Service Provider’s proprietary technology, website design and development capabilities, order processing capabilities, customer service capabilities, fulfillment capabilities and centralized inventory, invoicing and payment management to enable those entities / persons to offer e-commerce to their customers and such services include Platform Services (as defined hereunder) and Transaction Support Services (as defined hereunder) (“Service Provider Business”);

DEFINITIONS:

“Deliverable(s)” shall mean the specific materials, devices, products, services or other deliverables that are provided by Merchant to Service Provider during the course of performing Service Provider Business as per this Agreement and any related document thereto.

“End Customer” shall mean the retail customers to whom Merchant offers to sell goods or services or rent or lease his Premises for specified time period on Daily or hourly basis or by whom Merchant receives offers to services like rent or lease through the Platform.

“End Customer Database” shall mean all data / information (as may be updated from time to time) about the persons/ entities including their names, addresses, contact details, queries, orders and other requests made available by such persons / entities on the Platform or otherwise captured by the Platform that shall further include the usage, behavior, trends and other statistical information / data relating to such persons / entities, who (i) access the Platform or otherwise get invitation to the Platform or correspond with the Platform, (ii) place any order for Products on the Platform, or (iii) send any enquiry/ request with respect to the Platform, and shall include all analysis and records based on such aforementioned information, including the spending and other patterns of such persons/entitles and Products. For the avoidance of doubt, any list, description or other grouping of consumers or customers or any derivative work from End Customer Database shall be deemed to be End Customer Database.

“Intellectual Property” includes ideas, concepts, creations, discoveries, inventions, improvements, know how, trade or business secrets; trademarks, service marks, domain names, designs, utility models, tools, devices, models, methods, patents, copyright (including all copyright in any designs and any moral rights), masks rights, design right, procedures, processes, systems, principles, algorithms, works of authorship, flowcharts, drawings, books, papers, models, sketches, formulas, teaching techniques, electronic codes, proprietary techniques, research projects, and other confidential and proprietary information, computer programming code, databases, software programs, data, documents, instruction manuals, records, memoranda, notes, user guides; in either printed or machine-readable form, whether or not copyrightable or patentable, or any written or verbal instructions or comments. The End Customer Database shall be considered to be the Intellectual Property of the Service Provider.

“Intellectual Property Rights” means and includes (i) all rights, title or interest under any statute or under common law or under customary usage including in any Intellectual Property or any similar right, anywhere in the world, whether negotiable or not and whether registerable or not, (ii) any licenses, permissions and grants in Intellectual Property (iii) applications for any of the foregoing and the right to apply for them in any part of the world and (iv) all extensions and renewals thereto.

“Payment Facilitation Services” shall mean facilitating the receipt of service price (either on the goods purchased or services used or on rental or lease) on the Platform either along with Platform Services or otherwise .

“Platform” shall mean the http://e2efunctions.com with a second level domain name / uniform resource locator (URL) bearing the Brand Name with any top level domain name whether presently available for registration or made available for registration at any future date. “Platform Services” internet based electronic platform in the form of an intermediary to facilitate Sale/Rental/Booking/Lease and purchase of goods and services through Platform.

“Product(s)” shall mean any and all goods and related services of the Merchant for which Service Provider makes available Service Providers Facilities for smooth and efficient functioning of online Business to the Merchant.

“Venue” Means any Function hall/Banquet hall/Party hall/Guest hall,rooms/Event hall/Hotels etc owned/operated by the Merchants

“Booked on date” is the date of booking the Venue

“Booked for date” is the actual date/time on which customer intends to use the venue for his need.

“Service Fees” shall mean the fees for availing either whole or part of the Service Provider Business in accordance with the terms of this Agreement and/or Commercial Terms (the term as defined in the Agreement).

“Service Provider Business” shall have the meaning as set out herein above and shall include Platform, display Merchant’s product information as produced by him, Platform Services, Payment Facilitation Services and Transaction Support Services.

“Service Provider Content” shall mean the Platform, all the pages of the Platform, all the content contained in the Platform (excluding any third party content and advertisements), look and feel of the Platform, any and all information or content owned or controlled (e.g. by license or otherwise) by Service Provider or its Affiliates, including text, images, graphics, photographs, video and audio, and furnished by Service Provider or its Affiliates in connection with Platform Services, Transaction Support Services, Payment Facilitation Services and for the purpose of offering for Sale/Rental/Booking/Lease of Products by the Merchant.

“Term” shall have the meaning as set out hereto.

“Territory” shall mean the entire world.

“Transaction Support Services” shall include services in relation to support the Sale/Rental/Booking/Lease of the goods and services by the Merchant to End Customer which shall include product listings, warehousing services, logistics management services, Payment Facilitation Services, customer support services and any other additional services that may be agreed between the parties.

“Transaction charges” shall mean the actual bank charges for the Payment Transaction

DATA ACCURACY:

http://e2efunctions.com (EFDC)publishes the availability of Merchant products online. This availability is being managed by the Merchant of the corresponding Venue. When rendering our services, the information that we disclose is based on the information provided to us by Merchants. As such, the Merchants are given access to enter their information through our website, for which they are fully responsible for updating all rates, availability and other information which is displayed on our Platform. Although we will use reasonable skill and care in performing our services we will not verify if, and cannot guarantee that, all information is accurate, complete or correct, nor can we be held responsible for any errors (including manifest and typographical errors), any interruptions (whether due to any (temporary and/or partial) breakdown, repair, upgrade or maintenance of our Platform or otherwise), inaccurate, misleading or untrue information or non-delivery of information. Each Merchant remains responsible at all times for the accuracy, completeness and correctness of the (descriptive) information (including the rates and availability) displayed on our Platform. The Merchants are responsible for the accuracy of the information published and the Service provider is not responsible for the same.

BOOKING AGENCY:

http://e2efunctions.com (EFDC) acts as a booking agency, that facilitates the transactions of merchant products, which handles the transaction and provides payment gateway facilities to buy a merchant product online by the end Customers. As per the merchant agreement with the service provider, Merchant updates all the relevant information on availability of their products in  http://e2efunctions.com so the service provider  does not control availability or accuracy of availability.

AGE:

Any person above the age of 18 years, can use the http://e2efunctions.com  website and is entitled to make the transactions online through http://e2efunctions.com website

INFORMATION DISCLOSURE:

Customer agrees that the information entered as part of the booking process or any other information entered in the Website excepting Login credentials and passwords can be shared with the Merchants and other service providers as part of fulfilling the customer order or requirement.

BOOKING CONFIRMATION:

After confirming the availability and pricing of the Venue through our website http://e2efunctions.comcustomerscan block the venue for booking available dates from the website, by paying the displayed minimum amount for the respective venues. After that Customer will receive a SMS, e-mail from http://e2efunctions.com confirming your booking. Though we take utmost care in smooth and effective functioning of the booking process, there may be some technical problems which may occur ( Eg: Network congestion, Payment gateway errors,power failures etc) in any part of the process which are not in our hands. Like the confirmation page does not appear or confirmation email is not delivered or confirmation number is not produced or any other type of errors may occur. it is the responsibility of the Customer to manually confirm the booking by contacting the Customer care numbers mentioned in  http://e2efunctions.com within 2 hours to resolve such issues . And http://e2efunctions.comshall not be responsible for any errors during booking process

  1. MODIFICATION OF BOOKING :
    Customer in any case after making the Booking deposit for particular Venue, wants a change in the date or change in the Venue or both should contact the customer care and can change the same only based on the availability of that Venue (which is already listed in http://e2efunctions.com ). And by paying the difference amount (if any needed ) with older venue to the newly blocking Venue. All the modifications for bookings are accepted only 15 days before the “booked for date” .

  2. MODES OF PAYMENT FOR BOOKING:
    User can pay the Booking deposit mentioned in this website to block the Venue, as the site accepts “Instamojo” a payment gateway service in which Visa, MasterCard and select Debit Cards and Net Banking service operations can be made available while booking online; method of payments are subject to change time to time without notice.

  3. CONFIRMATION WITH BOOKING PRODUCT MERCHANT:
    After blocking the venue through this website the customer shall meet the venue for further process.

CANCELLATION & ADVANCE PAYMENT REFUND POLICY:

Customer has to review the http://e2efunctions.com refund policies and also of the Venues published; before cancellation of the booking. This website believes in helping its customers as far as possible, and has therefore a liberal cancellation policy.

i) Customer can get the booking advance refund excluding transaction charges, if he/she cancels the booking within 48 hours of booking time.

ii) And if the cancellation is done after 48 hours of the booking time , the booking deposit amount will be forfeited and no amount will be refunded to the customer.

And in either case, customer has to inform the http:/e2efunctions.com customer care regarding the cancellation with the specified booking details for cancellation.

If the customer did not turn up after paying the booking deposit, and even he/she didn’t cancel the venue. Then the Auto-cancellation happens at any point after 48 hours of booking time.

iii) Beyond this booking deposit amount , any other balance amounts paid directly to the Merchants. Is to be dealt with the same. neither http://e2efunctions.com nor Trayii technologies is liable for that.

MODES OF PAYMENT VERIFICATION:

In some cases booking is accepted only after verification of the address and other billing information provided. At times, http://e2efunctions.com  receive incorrect Credit Card or billing information; as a result booking will be delayed; or cancelled, if reasonable efforts to verify the information is not possible or feasible or not succeeded.

PROTECTION FROM PRICING OR OTHER ERRORS RELATED TO PAYMENT:

It shall be the responsibility of Customer(s) to know the risks involved in booking, pricing,  pricing changes and cancellations; http://e2efunctions.com  shall not have any liability.

NON-AVAILABILITY OF FUNCTION HALL AFTER BOOKING :

Though we anticipate and work towards all the possible causes for efficient and prompt service any unanticipated conditions like natural disasters, Bandhs, curfews etc may occur in which cases http://e2efunctions.com shall not be responsible for the non-availability of the Venue for whatsoever reason after booking is made through http://e2efunctions.com ; http://e2efunctions.com  is merely acting as an agency to enable the Customer to book/block the Venue(s) published by the Merchant(s) at their sole discretion.

FACILITIES:

http://e2efunctions.com shall not be responsible for any amenities or facilities promised by the Merchants of venue(s). In addition, http://e2efunctions.com  shall not be responsible for any customer service or dissatisfaction at the venue(s).

The Customer shall read and understand the terms and conditions of the Venues carefully before using the service of http://e2efunctions.com  . Terms may change without any prior notice.

LIMITATIONS OF USAGE AND PROHIBITION AGAINST UNLAWFUL USE:

The Customer shall only use the services of http://e2efunctions.com  for personal use, and , he or she shall not use the services of http://e2efunctions.com  for any unlawful purpose and also for any commercial purpose; if so, he/she shall be subjected to prosecution under the applicable laws. Also, the http://e2efunctions.com reserves the right to claim the damages from the Customer for such unlawful use. The Customer understands that, he/she shall not reproduce or copy, etc., of any content on thehttp://e2efunctions.com web site.

LIMITATIONS ON THE LINKS TO THIRD PARTY SITES :

  1. The http://e2efunctions.com may contain links to other websites. The Linked Sites are not under the control of either Trayii or  http://e2efunctions.com . and hence Trayii or http://e2efunctions.com shall not be responsible for the contents of any Linked Site.

  2. http://e2efunctions.com  shall not be responsible for any errors, omissions or representations on any Linked Site. http://e2efunctions.com  does not endorse any advertiser on any Linked Site in any manner. The Customer OR customers are requested to verify the accuracy of all information on their own before undertaking any reliance on such information.

USE OF COMMUNICATION SERVICES :

  1. The http://e2efunctions.com  Website may contain services such as email, chat, bulletin board services, information related to recommendations, news groups, forums, communities, personal web pages, calendars, and/or other message. The Customer shall not use http://e2efunctions.com  Website for any unlawful or illegal purpose.

  2. For any obscene/offensive/abusive postings/chats, on the http://e2efunctions.com  Website by the Customer shall invite criminal prosecution by TRAYII TECHNOLOGIES and invite the claim for damages from customer.

  3. http://e2efunctions.com  is entitled to disclose, the contents of postings on the Website whenever required by law, or law enforcing authorities, etc.,

  4. http://e2efunctions.com  do not control or endorse the content, messages or information found in any communication service. http://e2efunctions.com  shall not be liable for any contents, messages or information found in any communication service.

  5. The Customer understands that the materials uploaded to a Communication Service on http://e2efunctions.com  Website is not complete, and, is limited in size and he shall verify the same by contacting the Venue Owners.

TERMINATION/ACCESS RESTRICTION :

http://e2efunctions.comhas the absolute right to terminate access or services any time to a Customer without any notice, in case the Customer is found to be violating the terms of this agreement.

CUSTOMER'S OBLIGATIONS AND CUSTOMER ACCOUNT:

  1. The Customer shall legally use the http://e2efunctions.com  website by creating an account.

  2. To use the service of http://e2efunctions.com  website, Customer needs to have necessary technical equipment, like Computer, internet access etc., at their own cost.

  3. The Customer agrees to receive announcement and some marketing messages etc.,

  4. Registration of the Customer to http://e2efunctions.com  Website is optional; The Customer would get Customer ID and password, upon registration ; The Customer shall maintain this confidentially and is responsible for keeping the account upto date; The http://e2efunctions.com  Website shall not be responsible for the data maintained in the account; The http://e2efunctions.com  Website shall not be responsible for financial losses or damages, direct or indirect etc caused to the Customer or to the third parties due to any act of Venue owners.

  5. The Customer shall notify http://e2efunctions.com , in case there is an un-authorized access; and shall always log out after using the service etc.,

  6. Customer shall provide accurate information in the account; and http://e2efunctions.com  shall not be responsible for the data maintained in the account.

  7. Customer has to grant permission to access the data maintained in the account for the purpose of providing services.

BREACH :

  1. http://e2efunctions.com  may warn, cancel or terminate permanently the service to the Customer, under the following circumstances,

    1. In case of breach of terms and conditions of this agreement by the Customer.

    2. http://e2efunctions.com  Website shall not able to verify or authenticate the information provided.

PROPRIETARY RIGHTS :

All contents on the http://e2efunctions.com  website; like photos, videos, descriptions; copyright material etc., are the exclusive properties of TRAYII TECHNOLOGIESand the Customers shall not have any rights on the same. The Customer shall not copy or duplicate the same.

RELATIONSHIP :

This agreement between the http://e2efunctions.com  and the Customer is only to enable the Customer to access http://e2efunctions.com  website, and this agreement shall not be regarded as any Merchant agreement between the Customer and http://e2efunctions.com .

SEVERABILITY :

In case any provision of this Agreement is determined to be invalid or unenforceable, in whole or in part, such invalidity or unenforceability shall attach only to such provision or part of such provision and the remaining portion/part of such provision and all other remaining provisions of this Agreement shall continue to be in full force and effect as valid and binding.

TERMINATION OF AGREEMENT AND SERVICES :

Either the Customer or http://e2efunctions.com , as the case may be, can terminate this Agreement and a Service with a notice caused at any time to be effective immediately.

  1. The http://e2efunctions.com  may, by written notice, terminate this agreement with any cause, so also the Customer can terminate.

  2. Upon termination, http://e2efunctions.com  shall not have any obligation to perform any service or tasks on behalf of Customer.

NOTICES :

All notices should be sent in writing in English or delivered to the office of written notice vide registered or courier, etc.

GOVERNING LAW :

This agreement and each TERMS AND SERVICES shall be governed by and constructed in accordance with the laws of India without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of the Courts of VISAKHAPATNAM

Note: By checking the "Accept Terms and Conditions" box while using the services, the Customer and http://e2efunctions.com  are agreeing to this agreement. This acceptance will be stored in http://e2efunctions.com  website as proof of acceptance and Customer agrees it as the valid proof of their valid acceptance of offer.